Shipping Costs
& FAQ
Payment
You can use the following payment options at check out:
- PayPal: With PayPal you can pay easy and secure. You need a PayPal account for this option.
- iDeal: Customers in the Netherlands can pay by iDeal.
Worldwide Shipping
All orders are shipped worldwide from the Netherlands, using PostNL. Big prints will be shipped with a tracking code, postcards will be shipped without a tracking code. Your tracking code will be included in the shipping confirmation e-mail that you will receive when your order has been shipped. Please make sure you enter the correct address at checkout.
Delivery
The shipping costs will be added to the total amount at the checkout. All orders will be sent within 4 days. Check your order as soon as it is delivered. When your order is damaged or broken, please contact me by mail within 1 week after you’ve received the product and send a picture of the damaged goods with your message. If you do not receive your order because of a mistake by the post office, please contact me. Together we will look for a suitable solution.
Shipping Costs & Shipping Times
| Shipping to: | Estimated shipping time: | Price: |
|---|---|---|
| The Netherlands | 1 week | € 1,50 – € 7,25 |
| Europe Zone 1: Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Spain, Sweden, United Kingdom | 1-2 weeks | € 3,00 – € 13,00 |
| Europe Zone 2: Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican City State | 2-4 weeks | € 3,00 – € 18,50 |
| Rest of the world | 3-5 weeks | € 3,00 – € 29,30 |
Taxes and Import Costs
Orders and shipping costs for EU countries include 21% VAT. This is specified on the order confirmation. Import duties, taxes and customs clearance fees are not included in the item price or shipping costs and differ per country. I am not responsible for these costs and/or fees.
Return policy
If an order reaches you in good condition but you aren’t satisfied, it is not possible to return or change your order.
Cancel your order
If you would like to cancel your order, please send me an email within 24 hours after placing the order at shop@veroniquedejong.nl.
Wholesale
Interested in selling my postcards or prints in your shop? Woohoo! Please send an email to shop@veroniquedejong.nl so we can work out the details.
Custom Prints
Yes! It is possible to order a custom print in a specific size. Please send an email to shop@veroniquedejong.nl with your wishes.
Other questions?
Send me a message at shop@veroniquedejong.nl and I will get back to you as soon as possible.